TX DIR – Miscellaneous Information Technology (IT) Hardware Peripherals, Components, and Related Services #DIR-CPO-5108
- Effective Start Date: 2/1/2023
- Current Term End Date: 1/31/2025
- Final Expiration Date: 1/31/2028, no more renewals
Eligible Users: Texas Government Code sets out the eligible customers who can purchase technology products/services through the Cooperative Contracts Program. They include:
- Texas State Agencies, as defined by Texas Government Code, Section 2054.003 (13)
- Units of Local Government, as defined by Texas Government Code, Section 2054.003 (9) Cities Counties Public school districts Municipalities Special Purpose Districts
- Institutions of Higher Education, as defined by Texas Education Code, Section 61.003
- Assistance Organizations, as defined by Texas Government Code, 2175.001 DIR utilizes the eligibility for Assistance Organizations as determined by the Texas Comptroller of Public Accounts or the Texas Facility Commission (TFC).
- For information on establishing eligibility, please refer to the Comptroller’s CO-OP purchasing program guidelines or to the TFC program eligibility page
Scope of Offerings:
A. Products:
- Memory – PCs, Server, Printers & Network Devices (alternative to all major OEMs)
- PC Components – processors, motherboards, memory, internal hard drives, cooling fans, chassis and NIC cards (Renewed Equipment Available)
B. Services:
- Alternative to Cisco Smart Net Total Care
- Support Services, Computer, Includes Computer Warranties (alternative support services and alternative warranties for all major OEMs including Apple, Cisco, Dell, HP, IBM, Lenovo, and others)
- IT Equipment Maintenance and Management Services (alternative to all major OEMs including break/fix and extension of End-of-Life)
- Biometric Authentication Maintenance and Repair (alternative to all major OEMs)
- Digital Data Destruction Services
- Shredding Services for Computer Components and Peripherals (certified ITAD)
- Alternative to Cisco Services (formerly known as Advanced Services)
Contract (Minimum) Discounts: Please see Appendix C, Pricing Index *.
*The discounts listed in Appendix C, Pricing Index are the minimum guaranteed contract pricing. The Authorized Resellers must provide, at a minimum, those contract discounts as set forth in Appendix C and cannot offer less favorable pricing discounts than the contract discounts. Notwithstanding the foregoing, the Authorized Resellers may offer any additional, incremental discounts to any eligible users under the DIR-CPO-5108 contract and such additional discounts if offered, may be provided at the discretion and as the sole legal obligation of the Authorized Resellers.
Shipping & Delivery: FOB Customer’s Destination. If the Customer requests expedited or special delivery, Customer will be responsible for any charges for expedited or special delivery.
Renewed/Refurbished Equipment: Available
State Administrative Fee: 0.75% of the net purchase price.
Warranty and Returns: Product Warranty and Return Policy
Minimum Guaranteed Discounts*: See Appendix C for Pricing Discounts
*The discounts listed in Appendix C, Pricing Index are the minimum guaranteed contract pricing and we cannot offer less favorable pricing discounts than the contract discounts. However, additional discounts, may be provided in specific circumstances including those where significant volume discounts might apply.
Purchase Order Instructions
1. Issue the Purchase Order directly to AOM.
2. Reference the Price Contract DIR-CPO-5108 on your Purchase Order.
3. Include the following contact info:
Your customer name and phone number, “Ship To” and “Bill To” addresses.
AOM will directly ship the orders placed to the identified “”Ship To”” address(es). Customers will then be invoiced directly by AOM. Payments must be made in accordance with the terms of Price Contract DIR-CPO-5108.
Warranty Terms
Please refer to AOM Standard Warranty.
Repair or Replacement of Products
Please directly contact AOM at Sales@AOMPartner.com.
For question, inquiries or escalations related to this contract, please send an email 
with the following details:
- Full Name
- Company
- Title
- Email Address
- Related Participating State(s) inquiry is referencing
- Detailed inquiry/request
For any SKU related questions or inquiries, please contact sales.
Sales Contact:
- Meg Stack
Phone: 833-287-8761
Contract & Reporting Contact:
- Trevor Babyak
Phone: 833-287-8761
TX DIR Contact Manager:
- Jacqueline Torres
Phone: 512-475-4558